23 Jan 2017: **UPDATE** Poslaju still can pickup tomorrow (24 Jan 2017) and will try send before CNY (usually ok) but not confirm can reach before CNY. Thus, paid orders place tomorrow before 2pm, will still be sent out tomorrow. Please put on hold for order advice if you dont want us to send out your order. Thanks!

11 Jan 2017: Dear valued customers, please be informed that last day delivery service before Chinese New Year holiday is on Monday (23 Jan 2017). And last day for self collection at Penang office is on Wednesday (25 Jan 2017). Delivery service will resume normal on Tuesday (31 Jan 2017) after Chinese New Year holiday.
Please kindly place order as soon as possible to avoid any delay of delivery due to peak season during this time. Thank you and Happy Chinese New Year! :)
Current Position: Home > Information > Pre Order Policy
preorder

Pre Order Policy

- Pre order items will take around 7 to 10 working days to reach after payment received.

- Customers can mix ready stock and pre order items when placing orders.

- Customers can choose to send ready stock first (2nd balance postage will be charged) or wait for pre order items to reach and send all items together.

- Customers are not allowed to cancel or exchange pre order items once payment confirmed.

- Pre order items are not allowed to return or exchange for any reason except damaged items.

- Pre order items that due to size, color, design, and material problem is not returnable or exchangeable.

- In case of out of stock after customers made purchase of pre order items, customers can exchange to other items or request a refund.

- Refund will be made in credit form (credit back to customer's account at Whizet.com). Strictly no cash refund.


Send ready stock first - 2nd balance postage example:

- You buy 2 items: 1 item is ready stock and another 1 is pre order.

- Each item weight is 300g. Total is 600g.

- When you place order together for both items, if send to west malaysia using Poslaju, total postage charged (based on 600g) is RM 7.50.

- When we send out ready stock which is 300g, actual postage is RM 5.90 because its less than 500g.

- And when the 2nd time we send out pre order item which is 300g, actual postage is also RM 5.90.

- Total you already paid for postage is RM 7.50.

- So 2nd balance postage to be charged will be : RM 4.30


Calculation :

RM 5.90 + RM 5.90 = RM 11.80 (Total actual postage for sending 2 times)

RM11.80 - RM 7.50 = RM 4.30 (2nd balance postage to be charged)


* WHIZET.com reserved the rights to change or alter the policy for any reason at any time without notice.

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