- Pre order items will take around 7 to 10 working days to reach after payment received.
- Customers can mix ready stock and pre order items when placing orders.
- Customers can choose to send ready stock first (2nd balance postage will be charged) or wait for pre order items to reach and send all items together.
- Customers are not allowed to cancel or exchange pre order items once payment confirmed.
- Pre order items are not allowed to return or exchange for any reason except damaged items.
- Pre order items that due to size, color, design, and material problem is not returnable or exchangeable.
- In case of out of stock after customers made purchase of pre order items, customers can exchange to other items or request a refund.
- Refund will be made in credit form (credit back to customer's account at Whizet.com). Strictly no cash refund.
Send ready stock first - 2nd balance postage example:
- You buy 2 items: 1 item is ready stock and another 1 is pre order.
- Each item weight is 300g. Total is 600g.
- When you place order together for both items, if send to west malaysia using Poslaju, total postage charged (based on 600g) is RM 7.50.
- When we send out ready stock which is 300g, actual postage is RM 5.90 because its less than 500g.
- And when the 2nd time we send out pre order item which is 300g, actual postage is also RM 5.90.
- Total you already paid for postage is RM 7.50.
- So 2nd balance postage to be charged will be : RM 4.30
RM 5.90 + RM 5.90 = RM 11.80 (Total actual postage for sending 2 times)
RM11.80 - RM 7.50 = RM 4.30 (2nd balance postage to be charged)
* WHIZET.com reserved the rights to change or alter the policy for any reason at any time without notice.